Terms and Conditions of Sale
Last updated: 23/09/2026
1. Who we are
These Terms and Conditions of Sale apply to purchases made through amatterofconcrete.com.
The seller and contracting party is:
Dasawe B.V.
Trading as A Matter of Concrete (A.M.O.C.)
Van Nelleweg 1, 9E
3044 BC Rotterdam
The Netherlands
Chamber of Commerce number: 99549417
VAT number: NL869036518B01
Email: support[at]amatterofconcrete.com
In these Terms, “we”, “us”, “A Matter of Concrete” and “A.M.O.C.” mean Dasawe B.V. “You” means the customer. A “Consumer” means an individual acting for purposes outside their trade, business, craft or profession.
These Terms apply to Consumer purchases unless separate written business terms have been agreed with a wholesale customer.
2. Orders and acceptance
The products, prices and availability displayed on our website are invitations to place an order. They do not constitute a binding offer by A.M.O.C.
When you place an order, you will receive an automated order-confirmation email. This confirms that we have received your order, but does not necessarily mean that we have accepted it.
We accept an order when we send a dispatch confirmation or otherwise clearly confirm acceptance. We may decline or cancel an order before acceptance where there is a genuine stock issue, obvious pricing or listing error, technical error, suspected fraud, legal restriction or delivery restriction. If payment has already been taken, we will refund the amount paid without undue delay.
Bookings for workshops, cuppings, ticketed events and private bookings are also subject to the A.M.O.C. Workshop, Cupping and Event Terms made available at the time of booking.
3. Product information and availability
We aim to describe and photograph products accurately. Coffee characteristics, including flavour notes, processing information and brewing recommendations, are descriptive guidance and may vary naturally between lots, harvests and preparation methods.
We may update product listings, discontinue products or limit delivery to particular destinations before an order is accepted. We will not materially change the price or essential characteristics of an accepted order without your agreement.
4. Prices, payment and taxes
Prices, delivery charges, applicable taxes and the final total payable are shown at checkout before payment. The taxes charged at checkout depend on the delivery destination and the applicable tax treatment.
We normally require payment in full at checkout using one of the payment methods displayed there. Payment is processed through secure third-party payment providers.
For selected business customers, we may agree payment by invoice under separate written B2B terms. Invoice payment is not available to Consumers unless we expressly agree otherwise.
For deliveries outside the EU, import duties, customs-clearance charges and other import fees may still be payable on arrival. Please see section 10.
5. Dispatch and delivery
We aim to dispatch most orders within 3 working days. Dispatch and delivery dates are estimates unless we have expressly agreed a specific delivery date with you.
Delivery options, estimated timeframes, destination restrictions and final delivery costs are displayed at checkout before payment.
We will deliver without undue delay and, unless another delivery period has been agreed, no later than 30 days after acceptance of the order.
You are responsible for providing complete and accurate delivery information. If a parcel is returned because the address supplied was incorrect or incomplete, or because delivery was not collected or accepted, we may charge reasonable re-dispatch costs before sending it again.
If delivery is delayed, please contact us. This does not affect your statutory rights.
6. Delivery risk and missing parcels
Where A.M.O.C. arranges delivery, we remain responsible for the goods until they are received by you, or by a person you have nominated other than the carrier.
If tracking indicates a delivery issue, missing parcel or incorrect delivery, please contact us as soon as reasonably possible and provide your order number and any relevant information. We may ask the carrier to investigate and will work with you to resolve the issue in accordance with applicable law.
You may also contact the carrier directly where this helps resolve an address, collection or delivery instruction issue. This does not remove A.M.O.C.’s responsibilities under applicable consumer law.
7. Free shipping
Free shipping is available for qualifying orders to selected destinations:
Netherlands and Belgium: orders over €50
European Union and United Kingdom: orders over €100
United States, Canada and Asia: orders over €1,500
Free-shipping eligibility is calculated and shown at checkout before payment.
The applicable delivery options, any extended-area surcharge and the final delivery cost are shown at checkout before payment.
A.M.O.C. may select the carrier and service for a free-shipping option. Shipping rates, thresholds and delivery options may change for future orders, but will not affect an order after it has been accepted.
8. Right to withdraw from an online purchase
If you are a Consumer in the EU or UK and purchase eligible goods online, you may withdraw from the contract within 14 days after the day on which you, or a person you nominate other than the carrier, receive the goods. You do not need to give a reason.
To exercise this right, notify us within the 14-day period by email at support[at]amatterofconcrete.com, using the model withdrawal form below, or by sending another clear statement of your decision to withdraw. Please include your name and order number.
You must return the goods within 14 days after notifying us of your withdrawal. Please return items to:
A Matter of Concrete (A.M.O.C.)
Van Nelleweg 1, 9E
3044 BC Rotterdam
The Netherlands
You are responsible for the direct cost of returning goods under the ordinary right of withdrawal, unless we have agreed otherwise or applicable law requires us to bear that cost.
You may inspect goods only as you would be permitted to do in a shop. We may make a deduction from your refund if the value of the goods has been reduced by handling beyond what is necessary to establish their nature, characteristics and functioning.
For a valid full withdrawal, we will refund all payments received for the returned order, including the cost of our standard delivery service. We do not have to refund additional delivery costs where you chose a more expensive delivery option.
We will make the refund within 14 days after receiving your withdrawal notice. We may wait until we have received the returned goods or evidence that they have been sent back, whichever happens first.
9. Exceptions to the right of withdrawal
The right to withdraw does not apply where an exception under applicable law applies. This may include, for example:
goods made to your specifications or clearly personalised;
goods that deteriorate rapidly;
qualifying sealed goods that have been unsealed after delivery and are not suitable for return for health-protection or hygiene reasons;
goods that have been inseparably mixed with other items after delivery; or
other goods or services for which withdrawal is excluded by applicable law.
Where a withdrawal exception applies to a specific product, we will identify it clearly before purchase.
Nothing in this section affects your rights if goods are faulty, damaged, incorrectly supplied or not as described.
10. International deliveries, VAT and import charges
We ship to destinations currently available at checkout.
Unless expressly stated otherwise at checkout, deliveries outside the EU are sent DAP, Delivered at Place. This means that, although applicable taxes may be collected at checkout, you may still be responsible for import duties, customs-clearance charges and other import fees payable in the destination country.
You are responsible for checking whether the goods can be lawfully imported into your destination country and for providing any information or documents required for customs clearance.
If a DAP shipment is returned because import charges were not paid, customs clearance was not completed, or delivery was refused for reasons within your control, we may deduct reasonable actual return, storage, clearance or re-delivery costs from any refund where permitted by law. This does not affect your rights where goods are faulty, incorrectly supplied, not as described, or where we have not met our obligations.
11. Faulty, damaged or incorrectly supplied goods
Please contact us as soon as reasonably possible if your order arrives damaged, faulty, incorrectly supplied or not as described. Please include your order number and photographs where helpful.
We will assess the issue and provide the remedy required by applicable law. Where we ask you to return faulty, damaged or incorrectly supplied goods, we will cover reasonable return costs.
Consumers have statutory rights in relation to goods that are faulty or do not conform to the contract. These rights include the legal guarantee that applies under relevant law. Nothing in these Terms limits those rights.
Where a product is supplied with a manufacturer’s commercial warranty, the warranty terms are provided by the manufacturer and apply in addition to, not instead of, your statutory rights. Nothing in a manufacturer’s warranty limits the legal guarantee or other mandatory rights that apply to Consumers.
12. Cancellations and changes requested by you
We process orders quickly, so it may not be possible to change or cancel an order after it has been prepared for dispatch.
If you need to make a change, contact us as soon as possible at support[at]amatterofconcrete.com. We will confirm whether we can accommodate your request.
This section does not affect your right to withdraw from eligible online purchases or your rights in relation to faulty, damaged, incorrectly supplied or misdescribed goods.
13. Communications and marketing
We may contact you about your order, delivery, account, customer-service request, product safety issue or recall. These communications are necessary to provide our products and services.
We will send marketing communications only in accordance with applicable law. You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us at support[at]amatterofconcrete.com. Opting out of marketing does not affect essential order, account, product-safety or recall communications.
14. Privacy
We process personal data in accordance with our Privacy Policy. The Privacy Policy explains how we use personal data and the categories of service providers with whom it may be shared, including payment providers, delivery partners and technology providers where applicable.
15. Website use
All website content, including text, photographs, graphics and branding, is owned by or licensed to A.M.O.C. unless stated otherwise. You may use the website for personal, lawful shopping purposes only.
You must not misuse the website, interfere with its security or functionality, attempt unauthorised access, or use its content for commercial purposes without our written permission.
16. Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Nothing in these Terms limits statutory Consumer rights, including rights relating to delivery, withdrawal, faulty goods and goods that do not conform to the contract.
Subject to the above, A.M.O.C. is not liable for indirect or consequential loss where this is permitted by applicable law.
17. Changes to these Terms
We may update these Terms for future orders. The version published when you place an order will apply to that order, unless a change is required by law or you expressly agree to a change.
18. Governing law and complaints
These Terms are governed by Dutch law. If you are a Consumer living outside the Netherlands, you also retain the protection of mandatory provisions of the law of your country of habitual residence.
If you have a complaint, please contact us first at support[at]amatterofconcrete.com. We will try to resolve it promptly and fairly.
Nothing in these Terms limits your right to use any applicable statutory complaint, dispute-resolution or court process.
19. Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To:
Dasawe B.V.
Trading as A Matter of Concrete (A.M.O.C.)
Van Nelleweg 1, 9E
3044 BC Rotterdam
The Netherlands
Email: support[at]amatterofconcrete.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Order number:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer, only if this form is sent on paper:
Date:
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A.M.O.C. Wholesale Terms
Last updated: 23/09/2026
1. Scope
These Wholesale Terms apply to approved trade accounts purchasing from Dasawe B.V., trading as A Matter of Concrete (A.M.O.C.).
They apply in addition to any order confirmation, invoice or written agreement between A.M.O.C. and the wholesale customer. If there is a conflict, the written agreement or order confirmation takes precedence.
These Wholesale Terms apply only to business customers. Consumer Terms and statutory Consumer rights do not apply to wholesale purchases.
2. Trade-account approval
Wholesale purchasing is available only to accounts approved by A.M.O.C.
We may request business details, contact details, delivery information and a VAT number before approving an account or applying business-specific tax treatment. We may suspend or withdraw trade-account access where information is inaccurate, payment is overdue, or there is another legitimate business reason.
3. Prices, VAT and minimum order value
Wholesale prices are quoted excluding VAT, delivery charges, duties and other applicable taxes or charges.
VAT, duties and other taxes are charged or zero-rated as required by applicable law and the specific delivery destination. A valid VAT number does not by itself make a domestic Dutch sale VAT-free.
For an intra-EU supply to a business in another EU country, a zero VAT rate may apply only where the legal requirements are met, including a valid VAT number and evidence that the goods are transported to that other EU country.
The minimum wholesale order value is €250, excluding VAT and delivery charges, unless otherwise agreed in writing.
4. Orders and payment
Orders are subject to A.M.O.C.’s acceptance and product availability.
Invoice payment is available only to approved wholesale accounts. Unless otherwise agreed in writing, invoices must be paid in full within 30 calendar days of the invoice date.
If payment is late, A.M.O.C. may charge statutory commercial interest and reasonable costs of collection, without prejudice to any other rights available under applicable law.
We may suspend further deliveries, cancel unaccepted orders or require payment in advance where invoices are overdue.
5. Delivery and risk
Dispatch and delivery estimates are not guaranteed delivery dates unless we have expressly agreed otherwise in writing.
The delivery method, destination, delivery charge and any relevant import arrangement are confirmed at checkout, in the order confirmation or on the invoice.
For deliveries outside the EU, unless expressly agreed otherwise in writing, goods are sent DAP, Delivered at Place. The wholesale customer is responsible for import duties, customs-clearance charges and other import fees payable in the destination country.
6. Cancellations, returns and claims
A wholesale order may be cancelled only before dispatch and only where A.M.O.C. confirms the cancellation in writing.
Wholesale orders may not be returned or credited after dispatch unless A.M.O.C. has agreed otherwise in writing, or the goods are faulty, damaged, incorrectly supplied or not as described.
Please notify us as soon as reasonably possible of any damaged, faulty or incorrect goods, including your order number and photographs where helpful. We will assess the issue and provide the remedy required by applicable law and any applicable written agreement.
7. Retention of title
Goods remain the property of A.M.O.C. until all amounts due for those goods have been paid in full.
Until ownership passes, the wholesale customer must keep the goods identifiable as A.M.O.C.’s property and must not pledge, charge or otherwise encumber them.
8. Product information and storage
Coffee characteristics, including flavour notes, processing information and brewing recommendations, are descriptive guidance and may vary naturally between lots, harvests and preparation methods.
The wholesale customer is responsible for appropriate handling, storage, display and sale of goods after delivery, including compliance with applicable food-safety, labelling and local regulatory requirements.
9. Manufacturer warranties
Where a product is supplied with a manufacturer’s commercial warranty, the warranty terms are provided by the manufacturer. Any such warranty is additional to rights that cannot lawfully be excluded.
10. Liability
Nothing in these Wholesale Terms excludes or limits liability that cannot lawfully be excluded or limited.
Subject to that restriction, A.M.O.C. is not liable for indirect or consequential loss, loss of profit, loss of revenue or loss of goodwill where this is permitted by applicable law.
11. Governing law and contact
These Wholesale Terms are governed by Dutch law.
For wholesale queries, orders or payment matters, contact wholesale[at]amatterofconcrete.com.
