Privacy Policy
Last updated: 23 September 2026
1. Who we are
Dasawe B.V., trading as A Matter of Concrete (A.M.O.C.), is responsible for processing your personal data.
Dasawe B.V.
Trading as A Matter of Concrete (A.M.O.C.)
Van Nelleweg 1, 9E
3044 BC Rotterdam
The Netherlands
KVK / COC: 99549417
VAT number: NL869036518B01
Email: support[at]amatterofconcrete.com
In this Privacy Policy, “we”, “us” and “our” mean Dasawe B.V. trading as A Matter of Concrete (A.M.O.C.).
2. Personal data we collect
We may collect and process the following personal data:
Your name, billing address, delivery address, email address and telephone number where provided.
Order, payment, delivery, return and refund information.
Account information, including account login details and order history.
Messages, enquiries, complaints and other communications with us.
Workshop, cupping, course, ticket and private-booking details.
Dietary, allergy, accessibility or similar information that you choose to provide for an event.
Wholesale application and business-account information, including company name, contact details, VAT number, delivery details and order history.
Technical and website-usage information, such as IP address, browser type, device information, pages viewed and interactions with our website.
Marketing preferences and consent records.
We do not store full payment-card details. Payments are handled by payment providers.
3. How and why we use your personal data
We use personal data only where we have a lawful basis to do so.
| Purpose | Lawful basis |
|---|---|
| Process orders, payments, deliveries, returns and refunds | Performance of our contract with you |
| Manage accounts, customer service and order-related communications | Performance of our contract with you, or our legitimate interests in operating our business |
| Manage workshops, cuppings, courses, ticketed events and private bookings | Performance of our contract with you |
| Process relevant dietary, allergy or accessibility information for an event | Your explicit consent, where required |
| Process wholesale applications, approved trade accounts and B2B orders | Taking steps at your request, performance of a contract, or our legitimate interests in operating our business |
| Prevent fraud, protect our website and enforce our Terms | Our legitimate interests in protecting our business, customers and website |
| Meet tax, accounting, consumer-law and other legal obligations | Compliance with a legal obligation |
| Send marketing communications | Your consent, where required by law |
| Use non-essential cookies or similar technologies | Your consent |
Providing the information needed to place an order or booking is necessary for us to fulfil it. If you do not provide it, we may be unable to accept or complete the order or booking.
4. Marketing
We may send marketing communications where permitted by law. You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us at support[at]amatterofconcrete.com.
Order confirmations, delivery updates, safety notices, service messages and other essential communications are not marketing.
5. Workshops and events
For workshops, cuppings, courses, ticketed events and private bookings, we use your contact and booking details to manage attendance and send practical event information.
If you choose to provide dietary, allergy, accessibility or similar information, we will use it only to make reasonable arrangements for the event. Please provide only information relevant to your booking.
Photography and filming at events are addressed in the Workshop, Cupping and Event Terms. Where consent is required to use an identifiable image for marketing, we will request it separately.
6. Sharing personal data
We share personal data only where necessary with organisations that help us operate our business, including:
Payment providers.
Delivery, freight, customs and logistics providers.
Website hosting, ecommerce, email, customer-support, analytics and security providers.
Professional advisers, insurers, banks and accounting providers.
Authorities or other parties where disclosure is required by law, or necessary to establish, exercise or defend legal claims.
These organisations may process personal data on our behalf under appropriate contractual and security arrangements. Some, such as payment providers and delivery carriers, may process personal data as independent controllers.
We do not sell personal data.
7. International transfers
Some of our service providers may process personal data outside the European Economic Area. Where this happens, we will use an appropriate lawful transfer mechanism, such as an adequacy decision or the European Commission’s Standard Contractual Clauses, together with any additional safeguards required by law.
8. How long we keep personal data
We keep personal data only for as long as necessary for the purpose for which it was collected, including tax, accounting, legal and dispute-resolution requirements.
Our usual retention periods are:
Order, payment, invoice and accounting records: seven years after the relevant financial year, where required by law.
Customer-service correspondence: up to two years after the matter is resolved.
Customer accounts: while active and for up to two years after becoming inactive, unless a longer period is necessary.
Workshop and event booking information: up to two years after the event, unless a longer period is necessary.
Dietary, allergy and accessibility information: up to 30 days after the event, unless a longer period is necessary.
Wholesale account and order records: for the duration of the business relationship and afterwards for the applicable legal or limitation period.
Marketing consent and suppression records: until you withdraw consent or unsubscribe, after which we retain only the minimum information necessary to respect that preference.
Cookie and technical information: for the periods stated in our Cookie Policy or cookie-consent tool.
We may retain information longer where necessary to comply with a legal obligation or deal with a claim, dispute or investigation.
9. Your rights
Subject to applicable law, you may have the right to:
Request access to your personal data.
Ask us to correct inaccurate or incomplete personal data.
Ask us to erase personal data.
Ask us to restrict processing.
Object to processing based on our legitimate interests.
Receive personal data you provided to us in a portable format, where applicable.
Withdraw consent at any time where processing is based on consent.
Lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.
To exercise your rights, contact support[at]amatterofconcrete.com. We may need to verify your identity before responding.
You can contact the Autoriteit Persoonsgegevens through autoriteitpersoonsgegevens.nl.
10. Cookies
We use cookies and similar technologies to make our website function and, where you consent, to understand website use and support analytics or marketing.
Our Cookie Policy provides further information about cookies and how to manage your preferences. You can also manage non-essential cookies through our cookie-consent tool.
11. Security
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful loss, misuse, alteration, unauthorised access and disclosure. However, no internet transmission or storage system is completely secure.
12. Third-party links
Our website may include links to third-party websites, services or social-media platforms. Their privacy practices are governed by their own policies.
13. Children
Our website and products are not intended for children under 18 without appropriate parental or guardian involvement. We do not knowingly collect personal data from children in a manner that requires parental consent without obtaining it.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will publish the updated version on our website and revise the “Last updated” date. Where required by law, we will give additional notice of material changes.
15. Contact
For questions about this Privacy Policy or how we use personal data, contact:
Dasawe B.V., trading as A Matter of Concrete (A.M.O.C.)
Van Nelleweg 1, 9E
3044 BC Rotterdam
The Netherlands
support[at]amatterofconcrete.com
