TERMS OF SERVICE

The trade and brand name A Matter of Concrete is owned by Dasawe and is registered at the Chamber of Commerce under COC number: 54949238 and VAT/BTW number: NL002205568B41. Please read these Terms and Conditions carefully before using the website amatterofconcrete.com. Please use our contact form to get in touch.

Your satisfaction and great coffee are our number one priority.  Please let us know how we are doing and how we can improve.

 

TERMS OF USE & AGREEMENTS

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By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

RETURN POLICY

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All sales are final.  We accept returns or exchanges for product damaged in transit or if the incorrect item was shipped to you.
Returned items must be in the original, undamaged packaging to be eligable for a refund. We do not accept returns of coffee because of health and safety reasons.
If an exception is made and we agree you can return your item, any shipping consequential costs are for you, the client, not us.

Refunds and Exchanges:  To be eligible for a refund or exchange, you must first email within 30 days of the order date.  Upon receipt of your email we will respond promptly and accordingly and make sure your replacement is sent out.  If a replacement item is not available, we will refund the full purchase price. We do not refund shipping costs.
If you have received the wrong item or items are missing we kindly ask you to send us proof by sending a photo of what’s wrong. We will try to solve the issue accordingly.


PRIVACY

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We respect our customers’ personal information as private and confidential information and will not share this with any third parties. Your information is secured and encrypted and abided by PCI Data Security Standards. We don’t store full credit card numbers.

UPDATED TERMS AND CONDITIONS

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Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website.

PRODUCT INFORMATION

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We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

PRICES 

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All prices displayed on the website are including VAT and excise tax and excusing delivery costs (unless stated differently). Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

DELIVERY 

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Purchased items will be shipped within 5 working days after the order in most cases, unless specifically mentioned differently. We strive to deliver your order as soon as we can. If you’re not satisfied with the content (unopened) of your delivery please get in touch so we can find a suitable solution. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

It is your responsibility to provide accurate and complete shipping information when placing your order. We cannot be held responsible for delays or non-delivery arising from incorrect or incomplete shipping addresses, phone-numbers, email-addresses or other missing information.
 

FREE SHIPPING

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When you choose “Free Shipping” at the time of purchase, the Company reserves the right to make shipping-related decisions, including the selection of the shipping method, carrier, and delivery timeframe. The Company may employ various carriers, which may include postal services, private courier firms, or third-party logistics providers to fulfill “Free Shipping” orders.
 
We are committed to delivering your order promptly; however, please be aware that the delivery times for “Free Shipping” orders may vary. Typically, these orders are dispatched using the most cost-effective method available, which may not always be the quickest. The estimated delivery times provided during the checkout process are for reference purposes only and are not guaranteed. 
Our standard way of delivery within The Netherlands is PostNL, outside of the Netherlands we will most likely use UPS Standard or UPS Express Saver. We can ship with UPS Express on request.
 
 
 
 

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

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We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate.You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the website at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We’re not liable for any damages directly or indirectly, after the delivery by any cause whatsoever caused to the buyer at the buyer’s business, to family buyers, to others or to property of third parties. If it is established that the seller could be held liable for any damage, liability is capped at the order of the order and never more than € 100 in total. A Matter of Concrete is not liable for the non-availability of permanent www.amatterofconcrete.com or for technical or electronic errors on the site.

 

RIGHT OF CANCELLATION


We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Circumstances that may lead to your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. In the event that your order is canceled after your payment has been processed, we will issue a full refund to the original payment method. We strive to provide the best possible service to our customers, but sometimes cancellations are necessary and we appreciate your understanding in these situations.

 

 

MISCELLANEOUS 

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Unless otherwise specified and except to the extent A Matter of Concrete products are offered for sale in the Netherlands through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Dasawe products and services available in The Netherlands and select foreign markets. This Site is controlled and operated by Dasawe in Rotterdam; The Netherlands. This Agreement shall be construed in accordance with the laws of the Netherlands, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the The Netherlands.

 

VAT, IMPORT DUTIES AND RISK IN CERTAIN COUNTRIES.

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VAT and Import Duties

As an international webshop, we cater to customers from various countries around the world. While we strive to provide the best shopping experience, we must clarify that all prices listed on our website do not include Value Added Tax (VAT) or Import Duties, unless explicitly stated otherwise.

VAT and import duties are taxes imposed by respective governments on imported goods and are subject to change based on local regulations. These charges, if applicable, may be levied by customs authorities in your country upon the arrival of your package. Please note that it is the responsibility of the customer to be aware of and fulfill their country’s VAT and import duty obligations, if any.

Corruption Disclaimer

It is essential to recognize that some countries may experience issues related to corruption within their customs and taxation departments. In such cases, we, as A Matter of Concrete, cannot be held responsible for any problems that may arise during the VAT and import duty claims process in these countries.

While we endeavor to provide accurate information and ensure smooth delivery to all our customers, we cannot control or influence the actions of customs officials or government entities in foreign countries. Thus, any complications arising from corrupt practices in the country of delivery must be addressed with the appropriate local authorities.

 

Assistance and Support

Should you encounter any difficulties related to VAT or import duties in your country, we are here to help to the best of our ability. We can provide relevant documentation and invoices to assist with the claims process, but it is essential to remember that we cannot guarantee the outcome or speed of any resolution in countries affected by corruption.

 

Order Cancellation and Refund

In case the customer refuses to pay the applicable VAT and import duties or if the package is rejected and returned to us due to such issues, a refund will be issued for the product cost, excluding any shipping charges. However, any additional charges incurred during the return process will be borne by the customer.

 

Compliance with Local Laws

Customers are responsible for ensuring that their orders comply with the laws and regulations of their country. Prohibited items or those requiring special permits or licenses will not be shipped, and customers must adhere to their country’s import regulations.

 

Agreement to the Terms

By placing an order on our webshop, you acknowledge and accept the terms stated above regarding VAT, import duties, and the issue of claims in countries affected by corruption.

 

 

 

 


ENTIRE AGREEMENT

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These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Dasawe and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.

We reserve the right to modify these Terms & Conditions at any time without prior notice. It is the customer’s responsibility to review and stay updated on any changes made.

Thank you for taking the time to read and understand our Terms & Conditions. We value your business and are committed to providing a seamless shopping experience. If you have any questions or concerns, please feel free to contact our customer support team for further assistance at info[at]amatterofconcrete.com.



Dasawe/A Matter of Concrete is registered at the Chamber of Commerce under COC number: 54949238 and VAT/BTW number: NL002205568B41 and is located at Van Nelleweg 1, 3044BC in Rotterdam.